Frequently Asked Questions (FAQ)

1. How can I contact you?

You can contact us by emailing info.neurorest@gmail.com. We aim to respond to all inquiries within one business day. If you are contacting us about your order, please include the order number or the email/phone number used at checkout in your message.

2. Where are your products shipped from?

Our products are shipped from our warehouse located all over Europe.

3. Do you offer refunds on products?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you may request a refund within 30 days of receiving the product. Please refer to our Refund Policy for more details.

4. How long does shipping take?

The shipping time varies depending on your location. On average, orders are delivered within 7-15 business days. Please refer to our Shipping Policy for estimated shipping times to different regions.

5. Can I track my order?

Yes, you will receive a tracking number once your order has been shipped. You can use this tracking number to track the progress of your shipment.

6. What should I do if my order is damaged or defective?

If you have received a damaged or defective product, please contact us within 7 days of receiving the item. We will gladly send out a replacement order or issue you a full refund. Please provide images of the damaged or defective product when contacting us.

7. What if my order is lost in transit?

If your order does not arrive within the estimated shipping time frame by 10 business days, please contact us. We will investigate the issue and either send out a replacement order or issue a full refund.

8. Do you accept returns?

We do not accept returns for refunds. Our guarantee only covers defective or damaged products, as well as items lost in transit. This policy allows us to offer free worldwide shipping on all orders.

9. What if my package is lost or stolen?

neurorest.co is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If you believe your package has been lost or stolen, please contact the shipping carrier to investigate the issue.

10. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. We strive to process orders quickly to ensure prompt delivery to our customers.